Warranty Policy

Product Warranty

All CALM. sensors sold on the CALM. store are entitled to a 1 year Limited Warranty against defects in materials and workmanship. If you experience any technical difficulties during the warranty period, you can open a Return Merchandise Authorization (RMA) request by emailing us.

Obtaining Warranty Service

Email us. with a picture of your CALM. Sensor showing the defect (if visible), and a description of the problem, and your proof of purchase (order confirmation email is acceptable). Once verified, please ship the CALM. Sensor back to us for a replacement. PLEASE NOTE: Freight charges are not covered in the warranty. Products that are shipped on a freight collect basis will not be accepted. The customer is responsible for shipping charges to our office. Eagle Matrix Consulting Co.,Ltd will cover the shipping charges back to the customer, not including any import fees assessed by the customer’s country’s Customs. We will ship back the RMA unit according to shipping address provided in Customer Profile of our store. Please make sure you provide accurate shipping information in your profile to avoid shipping issues. We will not be responsible for any shipping problem or loss caused by invalid shipping information. An RMA replacement will be sent back with a declared value of fifty dollars ($50.00 USD) or less and a statement saying “RMA Warranty Repaired item” on the international shipping documents. RMA replacements are subject to the remainder of the warrantee period of the original purchase.


EMC Healthcare Co.,Ltd. maintains and uses customer information in accordance with Privacy Policy available at https://www.calm-health.com/privacy-policy/


No reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

Exclusions and Limitations

This Limited Warranty applies only to Products manufactured by or for EMC Healthcare Co.,Ltd. that can be identified by the “CALM.” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-CALM. sensor hardware products or any accessories, even if packaged or sold with CALM. sensor hardware. Other accessories and consumables distributed by EMC Healthcare Co.,Ltd. are not covered under this Limited Warranty. This Limited Warranty does not apply: (a) to damage caused by accident, abuse, misuse, misapplication, or non-CALM. products; (b) to damage caused by service performed by anyone who is not a EMC Healthcare Co.,Ltd. authorized service provider; (c) to a Product or Product part that has been modified without the written permission of EMC Healthcare Co.,Ltd. To the extent permitted by law of Japan, this warranty and remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, statutory or implied. EMC Healthcare Co.,Ltd. specifically disclaims any and all statutory and implied warranties, including, without limitation, warranties of merchantability, and fitness for a particular purpose, accuracy, quiet enjoyment, and non-infringement of third-party rights. If EMC Healthcare Co.,Ltd. cannot lawfully disclaim statutory or implied warranties, then all such warranties are limited in duration to the duration of this limited warranty and shall apply only to the extent required by law. No EMC Healthcare Co.,Ltd. reseller, agent, or employee is authorized to make any modification, extension, or addition to this limited warranty and no such modification, extension, or addition to this limited warranty will create any warranty on the part of EMC Healthcare Co.,Ltd. EMC Healthcare Co.,Ltd. specifically does not represent that it will be able to repair any product under this limited warranty or make a product exchange without risk to or loss of programs or data. Some jurisdictions do not allow limitations on how long a statutory or implied warranty lasts, so the above limitation may not apply to you. EMC Healthcare Co.,Ltd. is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or under any other legal theory. In some jurisdictions the foregoing limitation does not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions, so the above exclusion or limitation may not apply to you. Some jurisdictions do not allow the exclusion or limitation of direct, incidental or consequential damages, so the above exclusion or limitation may not apply to you.

Other Policies

If you would like to read other terms, policies and disclaimers, please follow the link below: https://www.calm-health.com/disclaimers/